Demeyere headquater in herentals

Updated: 26th October 2015


The responsible party in terms of data protection law is the ZWILLING J.A. HENCKELS (UK) Ltd. (hereinafter " ZWILLING J.A. HENCKELS "). This Privacy Policy governs the handling of personal data of ZWILLING J.A. HENCKELS customers or visitors (hereinafter "Customer", "visitor" or "User") by ZWILLING J.A. HENCKELS. Personal data is specific information about personal or factual circumstances of an identified person. By visiting the ZWILLING J.A. HENCKELS website, the user gives their consent for ZWILLING J.A. HENCKELS to collect and process personal user data, for the purposes listed below.



When accessing the website of ZWILLING J.A. HENCKELS the associated listing information is collected.
- the date, time and duration of access
- Location
- IP address
- Provider
- Referrer URL
- Requested URL
- Browser
- Operating System

ZWILLING J.A. HENCKELS uses this data (so-called log data) for the purposes of statistical analysis and optimization of the offer. Here, ZWILLING J.A. HENCKELS reserves the right to review the data collected in a justifiable suspicion of improper / illegal use.

In compliance with the data protection regulations, personal data will only be collected, processed or used if this is permitted by law or the user agrees to the data collection. As far as the usage patterns of visitors is evaluated on this website without the express consent of visitors, the data will be used solely in anonymous or pseudonymous form.

When a customer contacts ZWILLING J.A. HENCKELS, customer contact information and information pertaining to the enquiry may be stored by ZWILLING J.A. HENCKELS in order to efficiently process the enquiry.

ZWILLING J.A. HENCKELS works with service providers who process certain data on behalf of ZWILLING J.A. HENCKELS. This is done solely in accordance with the applicable data protection law. In particular ZWILLING J.A. HENCKELS has agreements with service providers about data processing. Through careful selection and regular checks ZWILLING J.A. HENCKELS ensures that the service provider takes all organizational and technical measures that are necessary to protect the privacy of visitors. Examples include the processing of payments (credit and debit card), analysis of our databases, sending newsletters and other promotional activities as well as analysis and documentation of our website visits.

These service providers have access to personal information needed to perform their duties. However, they may not use it for other purposes. Moreover, they are obliged to treat the information in accordance with this Privacy Policy and the Data Protection Act. For this reason, such service providers are commissioned regularly, bound to UK data protection laws, and also to European data protection rules.


When signing up for the ZWILLING J.A. HENCKELS newsletter the user expressly consents to the collection and use of data that identifies the user to send the newsletter. To send the newsletter the email address and possibly the name of the user is used. The customer may unsubscribe from the newsletter via the unsubscribe link at the bottom of each email.


Cookies are small files that are store on your device when you visit certain web pages. They collect and remember data such as items in your basket and remember you when you return to the site. In addition, statistical data on website usage can be collected and analysed and used to improve the sites accessibility and customer experience. Users can influence the use of cookies. Many browsers offer the option of restricting the storage of cookies or stopping the use of cookies completely. In this case some features of the website may not function properly, purchases can however still be made.

On this website, cookies are used by ZWILLING J.A. HENCKELS. The user is notified at the beginning of their visit to the site. By using the website, the visitor agrees to the use of cookies unless the user changes the settings in the web browser themselves to disable the cookies. Cookies may also be used for retargeted advertising.


Data protection legislation applies when registering with the ZWILLING J.A. HENCKELS online shop. The following personal information is stored upon registration:
- Password
- Email address
- First name
- Last name
- Gender
- Date of birth
- Address
- Postal Code
- Country
- Telephone Number

ZWILLING J.A. HENCKELS will not store credit or debit card details.


ZWILLING J.A. HENCKELS uses Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google") Google Analytics uses "Cookies", text files that are stored on the user device to enable an analysis of your use of the website. The information generated by the cookie about use of the website by the user is usually transferred to a server of Google in the US and stored there.

In case of the activation of IP anonymisation on this website, the IP address of users of Google will be truncated within Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the US and shortened there. IP-anonymisation is active on this website. On behalf of the operator of this site Google will use this information to evaluate the use of the site by users, compiling reports on website activity and providing other with website and internet related services to the website operator.

As part of Google Analytics, your IP address cannot be merged with other data of Google. The user may refuse the use of cookies by selecting the appropriate settings on your browser, however disabling cookies may adversely affect the functionality of the website. The user can also prevent their browsing data from being used by Google by installing the Google Analytics Opt-out Browser Add-on. This can be downloaded here:


After making a purchase, customers have the option to leave a product review. In the customer’s confirmation email, received after an order is confirmed, there will be a link that takes the customer to the product review page on the ZWILLING J.A. HENCKELS site, where the review may be entered.

Reviews are published at the discretion of ZWILLING J.A. HENCKELS. ZWILLING J.A. HENCKELS reserves the right not to publish irrelevant, abusive, defamatory, discriminatory, immoral, illegal or otherwise unacceptable product reviews, or to cancel users accounts for the online shop.


Every user has the right to receive, upon request and free of charge, information about the personal data stored about him. Furthermore, the user has the right to correct inaccurate data, blocking and deletion of their personal data to the extent not contrary to statutory retention periods. If the user with a specific type of use does not agree to this use can be objected to in writing.


If you have further questions regarding data protection at ZWILLING J.A. HENCKELS, please contact or write us a letter:
16 Handley Page Way
Colney St.
St Albans